Shipping & Delivery
UK Orders
| Value of Order | Service | Cost | Delivery time |
|---|---|---|---|
| £0-£99.99 | Royal Mail Tracked 48 | £5.50 | 3-4 days |
| £100+ | Royal Mail Tracked 48 | Free | 3-4 days |
| Any | Royal Mail Tracked 24 | £8.50 | 1-2 days |
International Orders
| Destination | Cost | Delivery time |
|---|---|---|
| European Union | £15.00 | 7-9 days |
| Rest of Europe | £20.00 | 3-5 days |
| US and Canada | £22.00 | 3-5 days |
| Rest of world | £24.00 | Up to 8 days |
Please note that Genus cannot be held responsible for shipments that take longer than those noted above as actual shipping time is out of our control.
Most courier companies and postal services will try to deliver the package twice if there is nobody in at the time of the first delivery attempt. Genus cannot be held responsible for any non-delivery of orders due to failed delivery attempts and it will be your responsibility to arrange further attempts with the courier service or postal service or collect the package from their local depot.
We offer a Delivery Duty Paid (DDP) service to customers buying from outside the UK. Where duties and VAT are applicable these are calculated and charged at checkout. You should then receive your purchase directly with no further sums payable to local governmental authorities.
By law, Genus Gardenwear is required to state the correct amount paid for any outgoing international package. Any requests to change this information will be denied.