Returns & Refunds

Returns within the UK

If you are not 100% satisfied with your online purchase you can return it for a refund or an exchange.  Your refund will be paid provided that all of the following requirements have been met.  For purchases made at our Showroom or at an event, we can only offer a credit note.  We do not accept returns for underwear, such as the Merino Blend Boxers, or for socks that have been removed from their packaging.

1. Timings - You must make sure your order is received by the Genus Returns Department no longer than 28 days after the day on which you receive your order.  

2. Condition of Goods - The goods are in an unworn, clean and saleable condition with swing tickets still attached. The original packaging is undamaged and intact. 

3. Packaging and Post - Pack the item you wish to return in suitable outer packaging to ensure it reaches us in good condition.  Complete and enclose the returns form that is included in your package, not forgetting to fill in your name and order details.  

The returns address is:

Genus Gardenwear, Unit 15B, Anson Business Park, Cheltenham Road East, Staverton, GL2 9QU, UK.

Genus will try to process your return as soon as it arrives, although it can take up to fourteen days for us to process a return during busy periods. 

If the original order qualifies for free delivery and, subsequently a refund would take the order value below the free delivery limit, then we reserve the right to deduct the cost of postage from the amount to be refunded.

Returning an item may affect a promotion that you were taking advantage of.  For instance, if you got a discount based on a specific purchase value, and the return brings the value below the qualifying limit, your refund would be calculated taking this into account. 


Products purchased as gifts can be refunded to the original purchaser, or alternatively we can provide a credit to the gift recipient.  Gift exchanges will show on the order history of the original purchaser.  Please include a suitable delivery address for us to despatch exchanged products.  


We are happy to exchange your item for another size or colour, in the same style.  On the returns form, please fill in the details of the item/s you are returning as well as the item/s you would like to have instead.  We can only offer one exchange with free postage.  If you require an additional exchange you would need to pay for postage back to our Returns Department and postage out to you. 

Faulty or missing goods, sale items

Items with a manufacturing fault will be replaced, repaired or refunded following evaluation by the Genus Customer Services department and in accordance with the terms of the Consumer Rights Act 2015.   Goods may be refunded, repaired or replaced if a claim is made within 30 days of purchase.  After this period and before six months have passed, Genus will either repair or replace the item. Only if this remedy proves to be unsatisfactory will Genus issue a partial refund which takes into account the period of ownership.  After six months, the onus is on the customer to prove that a manufacturing fault was present when the goods were bought.

Please note that items that are damaged as a result of regular, excessive or inappropriate usage are not considered to be faulty.

If a faulty item is to be exchanged, it can only be replaced for the same product in the same size, subject to availability. 

If a faulty item has been worn it must be freshly laundered before being returned.  All unwashed worn garments will be returned back to the customer.

Where an item offered at a discounted sale price is described as being a sample or seconds, we are not able to offer an exchange or a refund.

If any item is found to be missing from the order, a claim for replacement must be made within 14 days of receipt.

Returns From Outside the UK

For returns from the United States, please send to the following address:

Genus Gardenwear, c/o Michael Turner, 4033 Hill Street, Port Townsend, WA 98368. 

For returns from the rest of the world, use the same returns address as for UK returns, but clearly mark your package ‘RETURNED GOODS UNDER WARRANTY VAT NO: GB275 2035 15 otherwise we may be charged duty in the UK which will be deducted from your refund.

Post items with cost of postage clearly marked on the outside of the package.  If this is not possible please enclose a receipt of postage within the package.  Obtain a proof of posting wherever possible.  Note postage refunds will only be paid on faulty items.

If you do have any enquiries about your return once it has been posted, email  Please include the date the item was posted, the name it was sent under, and the item’s tracking number if applicable.